Terms of Service | Lumicrush

Effective date: 19 March 2026

1. Who These Terms Apply To

These Terms of Service govern your access to and use of Lumicrush, including the website, applications, AI chat features, character pages, and related services (together, the Service).

By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service as a consumer, nothing in these Terms removes rights you have under mandatory consumer law.

2. Adult-Only Service

Lumicrush is strictly for adults aged 18 or over.

By using the Service, you confirm that:

you are at least 18 years old;
you will not access or use the Service on behalf of a minor;
you will not upload, request, generate, or roleplay any under-18 content; and
you will comply with all laws that apply to you and your use of the Service.

We may suspend, restrict, age-gate, age-check, or terminate access where we reasonably believe this rule has been broken or cannot be verified.

Where required or appropriate, we may ask for additional age-related information or use age assurance measures to help prevent under-18 access.

3. Nature of the Service

Lumicrush is an AI-powered fictional roleplay and entertainment platform.

characters, profiles, images, and chat responses are fictional or AI-generated;
no character is presented as a real person;
any resemblance to real persons, living or dead, is unintended and coincidental unless expressly stated otherwise in a lawful and authorised context; and
the Service is provided for entertainment purposes only.

You must not treat outputs from the Service as factual statements, legal advice, medical advice, mental health advice, or professional advice of any kind.

Lumicrush is not a dating, escorting, introduction, or real-person social networking service.

4. Acceptable Use

You must use the Service lawfully and in accordance with:

these Terms;
the Acceptable Use Policy;
the Content Safety and Reporting Policy; and
the Privacy Policy.

You must not use the Service to create, request, share, or facilitate illegal content, including content involving minors, non-consensual sexual exploitation, trafficking, sexual violence that is unlawful, extreme pornography that is unlawful, harassment, fraud, blackmail, stalking, impersonation, or intellectual property infringement.

You must not use the Service to seek instructions for, coordinate, normalise, or facilitate real-world unlawful activity.

5. Accounts and Access

You are responsible for:

maintaining the security of your account or login method;
all activity carried out through your account or session;
keeping your details accurate where relevant; and
logging out or contacting us promptly if you believe your account has been compromised.

We may refuse access, rate-limit, moderate, remove content, or suspend accounts where reasonably necessary to protect users, comply with law, enforce these Terms, or protect the integrity of the Service.

You must provide any information we reasonably request for support, compliance, or security purposes in a truthful and not misleading way.

6. User Inputs and AI Outputs

You retain any rights you hold in content you lawfully submit to the Service. You grant Lumicrush a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, adapt, and use that content as necessary to:

operate the Service;
generate AI responses and related features;
maintain safety, moderation, security, and abuse prevention systems;
investigate complaints and legal issues; and
improve and develop the Service in aggregated or de-identified form where lawful.

AI outputs may be incorrect, offensive, inconsistent, or unsuitable despite our safeguards. You are responsible for how you use those outputs.

You represent and warrant that you have the rights needed to submit any content you provide to the Service and that your content does not breach these Terms, applicable law, or the rights of any third party.

7. Fictional Content and Real-Person Restrictions

You may not use the Service to sexualise, defame, exploit, threaten, impersonate, or otherwise target real identifiable people.

If you believe any content on Lumicrush wrongly resembles, references, or infringes the rights of a real person, you should report it to help@lumicrush.com. We may investigate, restrict, edit, or remove the content at our discretion where appropriate.

We do not guarantee that every resemblance issue, policy concern, or allegedly unlawful output will be identified before it is reported to us.

8. Intellectual Property

All rights in the Service itself, including the Lumicrush brand, site design, software, compilations, and platform features, belong to Lumicrush or its licensors.

Subject to these Terms, you may use the Service for your own personal, lawful, non-commercial use unless we agree otherwise in writing.

You must not:

copy, scrape, republish, sell, sublicense, or commercially exploit the Service without permission;
reverse engineer, probe, or attempt to extract prompts, models, training data, or safety systems;
bypass technical restrictions, rate limits, or access controls; or
use bots or automation against the Service except where expressly allowed.

9. Moderation, Safety, and Legal Compliance

Lumicrush may use automated tools, provider safeguards, human review, complaint handling, logging, and other reasonable safety measures to detect or address unlawful, prohibited, or high-risk use.

We may preserve and disclose information where reasonably necessary to:

comply with law, regulation, court order, or regulatory request;
enforce our terms and policies;
protect the rights, safety, and security of users, third parties, or Lumicrush; or
investigate fraud, abuse, or illegal activity.

We may also maintain records of moderation, age checks, risk reviews, complaints, and enforcement actions where reasonably necessary for safety, compliance, and evidence preservation.

10. Availability

We may change, suspend, withdraw, or update any part of the Service at any time. We do not guarantee that the Service will always be available, uninterrupted, secure, accurate, or error-free.

We may also impose technical limits, feature restrictions, or geographic restrictions where reasonably necessary for legal, operational, or security reasons.

11. Disclaimers

To the fullest extent permitted by law:

the Service is provided as is and as available;
we make no promise that content will always be lawful in every jurisdiction outside the UK;
we do not promise that outputs are accurate, safe, complete, or fit for any particular purpose; and
we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

12. Limitation of Liability

To the fullest extent permitted by law, Lumicrush will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss, or for any loss of profits, revenue, goodwill, business opportunity, data, or anticipated savings arising out of or connected with the Service.

To the fullest extent permitted by law, Lumicrush's total liability for any claim arising out of or in connection with the Service will not exceed:

the amount you paid to Lumicrush for the relevant Service in the 12 months before the claim arose; or
GBP 100 if you did not pay Lumicrush anything in that period.

Nothing in these Terms limits or excludes liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot lawfully be excluded or limited.

13. Suspension and Termination

We may suspend, restrict, or terminate your access immediately if we reasonably believe that:

you breached these Terms or our policies;
your use creates legal, regulatory, security, or reputational risk;
you are under 18 or cannot satisfy age requirements;
you engaged in illegal, abusive, fraudulent, or harmful conduct; or
continued provision of the Service is not commercially or legally viable.

You may stop using the Service at any time.

Where appropriate, we may choose to warn you, limit functionality, or remove specific content instead of terminating access immediately, but we are not required to do so.

If you believe action was taken in error, you may contact help@lumicrush.com and ask us to review the decision. We may request further information before reconsidering it.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on the Service with the revised effective date.

If we make a material change, we may take reasonable steps to bring it to users' attention before or when it takes effect. If you do not agree to the updated Terms, you must stop using the Service.

15. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the UK where you live, where mandatory law provides for that.

16. Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless Lumicrush from claims, losses, liabilities, damages, and reasonable costs arising out of:

your breach of these Terms;
your unlawful use of the Service;
your infringement of another person's rights; or
content you submit in breach of law or these Terms.

This clause does not apply to the extent a claim results from Lumicrush's own negligence, fraud, or wilful misconduct, or where such an indemnity would be unenforceable under applicable consumer law.

17. General

If any part of these Terms is found unenforceable, the rest will remain in effect.

If we delay or do not enforce any right under these Terms, that does not mean we waive it.

These Terms, together with any policies expressly referred to in them, set out the entire agreement between you and Lumicrush regarding your use of the Service.

18. Contact

For questions, complaints, or legal notices relating to these Terms, contact:

help@lumicrush.com